Frequently asked questions
Is my order tracked?
Yes, you order is tracked for security. If your order does not reach you in the estimated deadline, get in touch with us so we can locate your Cuddle Monster.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. You can return your item in 7 days once you receive your order. Please see FAQs more information.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location but can take upto 10 working days.
How much does shipping cost?
Shipping is completely free, always.